The CRM system developed by PPP Industry fully automated the management of routes, tickets, and customers. Everything runs reliably, the team provides 24/7 support, and they quickly scale functionality to our needs.
Development of a web platform, CRM system, and mobile apps for a passenger transportation operator (Ukraine)

Project duration
3+ yearsIndustry
Passenger transportationTechnologies
- Node.js
- NestJS
- React
- React Native
- PostgreSQL
- Docker
- AWS
- OpenAI
We developed a web platform and mobile apps for Pavluks Trans that enable drivers and administrators to manage trips, view passenger lists, and receive real-time updates. The apps are integrated with the backend CRM system for efficient operations and notifications.
What we did
- UX/UI
- Backend development
- Frontend development
- Mobile development
- CRM development
- API integrations
Request
Pavluks Trans, a Ukrainian passenger transportation operator, needed to modernize its digital infrastructure. The previous system did not meet current requirements—there was a lack of scalability, convenient partner management, and tools for real-time data updates. The client also requested a new website, a custom CRM system, and mobile applications for drivers, dispatchers, and administrators.

Implemented solution
The PPP Industry team developed a comprehensive digital ecosystem that includes a web platform, mobile applications (React Native), and a custom CRM system based on Node.js, NestJS, and PostgreSQL. The architecture follows microservice principles, ensuring flexibility and easy scalability.
More than 100 partners were connected to the system via API, and a convenient admin panel was created to manage trips, tickets, passengers, and reporting. To automate communications, we implemented Email, SMS, Viber, and push notifications in the mobile apps.


Result
The updated platform significantly increased the company’s operational efficiency, automated key processes, and ensured seamless interaction between web and mobile solutions. Thanks to the well-thought-out architecture and user-friendly interface, Pavluks Trans received a unified management system that simplified staff workflows and improved the customer experience. The PPP Industry team continues to provide technical support and further project development.

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